Question 1

How much are photo packages at the Grinch’s Grotto? What is included in the photo packages?

Accepted Answer

***To Be Finalized***

Question 2

How many people can join me in the Grinch’s Grotto?

Accepted Answer

To comply with current venue capacity restrictions and to maximize social distancing efforts, one ticket allows for up to XXX people per visit.

Question 3

How are you ensuring social distancing at the Grinch’s Grotto?

Accepted Answer

All tickets for the Grinch’s Grotto are timed entry, and time slots are restricted to the maximum capacity of each venue based on local governance, so please make every effort to arrive as close to your ticketed time as possible.. Floor markers will be placed throughout each venue to indicate 6ft of separation between each group within the Grotto, queuing area, and retail check-out.

Question 4

Can I sit on the Grinch’s lap, shake hands, etc.?"

Accepted Answer

The Grinch can be quite grumpy, especially during the holidays! During your visit, we kindly request all guests refrain from physical contact with the Grinch, and maintain an appropriate distance from him at all times – you never know what tricks he may have up his sleeve!

Question 5

How early should I arrive for my Grinch’s Grotto reservation? What if I’m running late?

Accepted Answer

We kindly request you and your party arrive as closely to your ticketed time slot as possible. Early or late arrivals may not be granted admittance pending venue capacity at the time of arrival. If you know your arrival will be delayed in advance, we offer complimentary ticket exchanges through our ticketing partner. Simply follow the ‘My Tickets’ link in your original confirmation email to exchange your ticket for a different date or time.

Question 6

How long is my experience at the Grinch’s Grotto?

Accepted Answer

***To Be Finalized***

Question 7

Are walk-up reservations available?

Accepted Answer

To comply with venue capacity limits, purchasing a ticket in advance is strongly encouraged. Walk-up reservations may be available on a very limited basis, but  cannot be guaranteed.

Question 8

Do I have to wear PPE during my visit?

Accepted Answer

The Grinch’s Grotto strives to follow all local ordinances on PPE wearing, including the use of masks if necessary. As we adhere to all venue-specific PPE guidelines, please refer to the policies of the hosting venue for specific policies.

Question 9

How can I bring my large group/company to the Grinch’s Grotto?

Accepted Answer

For larger groups, we offer unique packages and timings for grounds of XX or more! Please reach out togroups@grinchgrotto.com for more information.

Question 10

What are your hours of operation?

Accepted Answer

The Grinch’s Grotto follows the standard operating hours of the hosting venue. Please refer to the hosting venue’s hours of operation for specific information. The last ticket to the Grinch’s Grotto will be sold XX minutes priot to the closing time of the hosting venue.

Question 11

How do I redeem my Grinch’s Grotto ticket?

Accepted Answer

You may bring your printed or digital ticket to The Grinch’s Grotto at your scheduled time slot. Once arrived, your ticket will be scanned using our contactless scanning system.

Question 12

Can I look through my photo’s online/after my visit?

Accepted Answer

***To Be Finalized***

Question 13

Will you have other items or gifts available for purchase?

Accepted Answer

Yes! We will have many Grinch and Dr. Seuss items available for purchase at each of our locations. Supplies may vary.

Question 14

Can I take my own photos in the Grinch’s Grotto?

Accepted Answer

***To Be Finalized***

FAQ